Frequently asked questions

All major master tools (KESS3, Autotuner, CMD, Magic and others), plus slave files for the protocols we hold master licences for. If unsure, ask us with your tool and the vehicle before buying tokens.

The commitment is 60 minutes maximum during opening hours (Mon–Fri 8:00–18:00, Sat 9:00–16:00), for a file already developed, and the portal shows the estimate live. Measured over the last six months: a median of 20 minutes, 86% within the hour.

No. Tokens stay on your balance until you use them.

Revisions are free. Describe the symptom (log data helps), and our engineers iterate the calibration until it is right.

Originals are archived with your project so revisions and future jobs on the same vehicle are faster. You should also always keep your own copy before flashing.

DPF, EGR, SCR/AdBlue and catalyst-related files are supplied exclusively for competition, off-road and export use, in line with local legislation. Informing the end customer is the workshop's responsibility.

Yes, volume and dealer conditions exist on the portal. See the Become a dealer page and contact us with your monthly volume.

If an ECU is not readable by your tool or not yet covered by ours, we say so before you spend tokens. Send the exact ECU reference and we check feasibility first.

It means the file had never been developed for that ECU or that engine: it goes on the dyno before delivery. You are told at submission that yours is a new development, and we give no lead time in that case — a development is measured on the engine. With 219 ECUs already handled across 72 makes, it is the exception.